Why Relatability Beats Perfection in Every Story

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Why Relatability Beats Perfection in Every Story

I’ve spent years watching leaders, teams, and organizations try to influence others through communication. And I’ve noticed something: most people think the way to gain respect and credibility is to project perfection. They polish their messages, highlight their wins, and present themselves as flawless.

The intention makes sense. After all, who doesn’t want to look strong, confident, and capable? But here’s the problem: perfection doesn’t inspire people. Relatability does.

Perfection might impress for a moment, but it doesn’t last. Relatability is what makes stories memorable. It’s what makes people lean in, feel connected, and walk away motivated to act.

The Problem with Perfection

When we present ourselves as perfect, our stories lose the very thing that makes them human. They become untouchable, distant, and one-dimensional. People may admire perfection from afar, but they can’t connect to it.

And connection is the whole point of storytelling.

What people really want is to see themselves in the story. They want to hear about the struggles, the doubts, and the challenges—not just the shiny results. When we share only the polished version, we rob our audience of the chance to relate.

I’ve watched leaders give presentations filled with data, graphs, and bullet points of success. On paper, it looked impressive. But afterward, nobody remembered the details. Why? Because there was no humanity in it. No struggle. No vulnerability. No point of connection.

Why Relatability Matters

Relatability matters because it creates empathy. It bridges the gap between the storyteller and the listener. It signals, I see you. I’ve been where you are. I get it.

When someone hears a story about a struggle that mirrors their own, it does something powerful. It lowers defenses. It builds trust. And it opens the door for real influence.

We’ve all felt fear, stress, or doubt. We’ve all faced setbacks. We’ve all wondered if we’d make it through. When you put those feelings into a story, people connect instantly—because you’ve named something they’ve lived.

Perfection doesn’t create that reaction. In fact, it often does the opposite. When a story is too polished, too neat, too perfect, it feels false. And when it feels false, it loses credibility.

The Messy Middle Is Where We Connect

Think about the stories you remember most from your own life. Were they the times when everything went smoothly? Or were they the times when you had to fight, adapt, and grow?

In business storytelling, the same principle applies. The middle—the part filled with challenges and obstacles—is where we connect. It’s where tension lives. It’s where emotion rises. And it’s where the audience begins to lean in, silently rooting for the hero to find their way through.

Yet, too often, we skip that part. We rush to the resolution, eager to showcase the victory. But without the messy middle, the ending loses its weight. It feels unearned.

Relatability lives in the middle, not the ending.

Stories That Stick

Let me give you an example. Imagine two different stories told by a leader about a project.

The first goes like this: “We had a goal, we put together a plan, and in the end, we hit our targets. The results were incredible, and the team came out stronger than ever.”

Now imagine the second: “When we started this project, we thought we had it all figured out. But within weeks, we hit a roadblock that nearly derailed us. The team was frustrated, tensions were high, and there were moments we weren’t sure we’d get through it. But we kept going. We adjusted. We learned. And in the end, not only did we hit our targets—we discovered a new way of working that made us stronger.”

Which story do you think people will remember? Which one do you think they’ll connect to? The second, every time. Not because it ended with success, but because it took the audience through the struggle that made the success meaningful.

Relatability in Leadership

As leaders, it’s tempting to think we must always appear strong, unshakable, and perfect. But leadership isn’t about looking flawless—it’s about being real.

When leaders share stories of their struggles, they don’t lose credibility—they gain it. Teams trust leaders more when they’re willing to admit challenges, doubts, and failures. Vulnerability signals authenticity. And authenticity builds loyalty.

Relatable leaders don’t inspire people by being untouchable. They inspire people by showing that they’ve walked through the same fire and made it out on the other side.

The Role of Listening in Relatability

Relatability doesn’t happen in a vacuum. To tell a relatable story, you first have to understand your audience. That’s why listening is so critical.

I call it transformational listening—the kind of listening where you’re not just waiting to respond, but really seeking to understand. The more deeply you understand someone, the better you can choose stories that resonate with their struggles.

If you don’t know what matters to your audience, your stories will always land at the surface. But when you take the time to listen, to understand, and to connect, you can tell stories that don’t just sound good—they strike a chord.

Relatability and Business Results

This isn’t just about being more interesting or personable. Relatability drives real business outcomes.

When you tell stories that connect, you don’t just capture attention—you inspire action. Teams become more motivated. Clients feel more trust. Stakeholders buy into change more quickly.

That’s the hidden business value of relatability. It’s not fluff. It’s influence.

In fact, the more data-driven our world becomes, the more we need relatability. Data may inform, but story inspires. Information may educate, but story motivates. Relatability is the bridge that turns information into inspiration.

The Danger of Hiding Behind Technology

In today’s workplace, it’s easy to hide behind technology. We fire off emails, send texts, and polish presentations. But those surface-level communications don’t create the kind of human connection people crave.

AI and automation are making communication faster and easier—but they’re not making it more meaningful. That’s where we, as humans, have the advantage. Our ability to connect, empathize, and tell stories that resonate is what sets us apart.

But only if we’re willing to drop the shield of perfection and embrace relatability.

A World Drowning in Messages

Right now, people are being bombarded by messages. Every day, their attention is pulled in a hundred different directions. In that kind of environment, forgettable stories don’t stand a chance.

If you want to cut through the noise, perfection won’t do it. Relatability will. When people hear themselves in your story—when they recognize their own struggles, emotions, and hopes—they stop scrolling. They stop checking their email. They lean in.

That’s how you break through the cacophony of modern communication. Not with polished success stories, but with authentic, relatable ones.

A Final Thought

If you’ve been taught to present only the polished version, I want to challenge you to rethink that approach. The next time you tell a story—whether in a meeting, a presentation, or a casual conversation—resist the urge to skip over the hard parts. Stay with the struggle a little longer. Share the doubts, the setbacks, the emotions.

Because in the end, perfection doesn’t inspire people. Relatability does.

Relatability is what builds trust. Relatability is what sparks action. Relatability is what makes stories memorable.

And that’s why, in every story worth telling, relatability will always beat perfection.

Stacey Wber

Managing Partner
Education:

Stacey has deep experience in product management. After managing products and product management teams for 10 years, she joined Pragmatic Institute (formerly Pragmatic Marketing), teaching thousands of product management professionals the functional skills they needed to manage products in a profitable way. In 2018, she started her own company, Soaring Solutions, LLC, providing custom training development and delivery, coaching, and consulting for Product Management & Marketing teams. Stacey also collaborated to create the Quartz Open Framework, Product Growth Leaders, and Market-Driven Business.

Over these 25 years, Stacey repeatedly noticed that understanding the form and function of the job does not necessarily ensure success in product management. Product professionals also need to understand people — how to form authentic relationships quickly, even in a virtual world. They need to know how to connect and understand their teams and their markets, so they can inspire their companies, their teams, and their market’s buyers, users, and influencers. Stacey became a Managing Partner at CI2 Advisors because their Dynamic Relationship ModelTM will help close this gap, elevating the business outcomes and career trajectory of Product Managers and Product Marketing Managers. She’s excited to help you learn, practice, and apply these “soft skills” for greater alignment, productivity, profitability, and pleasure in your job.

The Cost of Miscommunication: Reflecting on its Impact and Opportunities for Improvement

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John Geraci

Founder & Managing Partner
Education:

John had over 40 years of executive leadership before becoming the Founder and CEO of Ci2 Advisors. His prior experiences includes: President at Information Associates, President at BlessingWhite (now GP Strategies), Partner at The Complex Sale, Executive VP at Advent Software, and Managing Partner at Unlimited Connections Consulting. John has also served on the boards of companies like ASM International, TraderTools, and FolioDynamix, as well as being an Advisor to the CEO at SCRA.

When John reflects on his time in executive level leadership, he realizes that effective communication was the leading factor in determining success or failure for business objectives. As the world of work began to change, John knew that communication would be even more difficult to convey effectively, and being about to connect with, understand, and inspire customers would be harder to do than ever – that is why he founded Ci2 Advisors. His passion for this work stems from his belief that when customers feel heard and understood, amazing things can happen within your customer relationships and overall business performance.