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Category: Customer Experience

The Empathy Gap: Why Leaders Lose Influence When They Stop Listening

You can communicate clearly, present a strong strategy, and deliver direction with confidence, but if you stop listening, your influence starts to slip. This is one of the most common […]

Connection > Communication: Why Surface-Level Messages Aren’t Enough

We live in an era of relentless communication. Notifications buzz our phones, emails fill our inboxes, and LinkedIn posts stream past our eyes like ticker tape. Everyone’s “communicating” all the […]

Why People Tune You Out—and How Story Changes That

Why Your Message Isn’t Being Heard These days, people are drowning in communication. From Zoom meetings and email threads to instant messages and AI-generated briefs, the workplace is a flood […]

From Information to Inspiration: Why Your Team Isn’t Buying In—And the Story You Need to Tell Instead

You’ve Shared the Plan. So Why Isn’t the Team Aligned? You’ve put in the work. You’ve defined the strategy. You’ve clarified the goals. You’ve even presented a compelling business case […]

From Information to Inspiration: Why Data Alone Doesn’t Drive Change

The Overload of Information in a Data-Driven World We are living in the golden age of data. Across industries, professionals are empowered with dashboards, KPIs, algorithms, and predictive models. Organizations […]

The Real ROI of Human Connection in an AI-Driven Workplace

A New Era of Work—And What We’re Missing As artificial intelligence reshapes the modern workplace, productivity has taken center stage. Professionals are learning to prompt large language models, streamline workflows […]

Transformational Listening: The Most Underrated Communication Skill in Business

Listening Isn’t What You Think It Is In today’s workplace, communication is constant. Meetings, messages, pitches, presentations—professionals are expected to convey ideas clearly and quickly. But amid the rush to […]

How to Build Trust Through Story (Without Making It About You)

Trust Doesn’t Come From Telling. It Comes From Resonating. In an era where everyone is sharing, posting, and presenting, storytelling has become the gold standard of communication. It’s praised as […]

Turning Complex Solutions into Compelling Stories with AI StoryBuilder

Questek innovations is a materials engineering and design company that empowers materials innovators. Founded by Dr Greg Olson, renowned materials scientist and professor at MIT, they have helped companies innovate […]

Why Active Listening Is the Missing Link in Your Storytelling Skills

Storytelling Is Not Just About Speaking In a professional culture that prizes confident communication, it’s easy to assume that storytelling is all about how well you speak. We’ve been conditioned […]

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