The High Cost of Miscommunication in Product Management and Product Marketing

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3 Break-Through Ideas That Will Radically Improve Your Customer Conversations

By Stacey Weber

In the fast-paced world of product management and product marketing, effective communication is not just a skill—it’s a necessity. Miscommunication can lead to costly mistakes, wasted resources, and missed opportunities. Let’s explore some real-world examples of how communication errors can have significant financial impacts.

Imagine a scenario where a product manager is describing a requirement / user story to the design and engineering teams. If the market’s problem is not clearly understood, and the team does not validate their understanding, they might spend a lot of time and money creating a solution that does not address the real market need. This not only results in wasted resources, but also delays the time to market, giving competitors an edge.

Another common issue arises in the relationship between product marketing and sales. If product marketing does not equip salespeople with the right information—such as stories of real buyers and the reasons why they would choose your product—sales teams are left guessing. This can lead to missed opportunities or deals that could have been closed but were lost due to a lack of understanding. The financial impact of these missed opportunities can be substantial, affecting the overall profitability of the company.

These examples highlight the importance of clear and effective communication in product management and product marketing. Miscommunication can silently erode profitability, as the costs of these mistakes are often discovered only later, when it’s too late to rectify them.

At CI2 Advisors, we specialize in helping product management and product marketing professionals enhance their communication skills. Our workshops are designed to foster productive relationships and conversations that lead to the right decisions, ultimately increasing profitability. By improving communication, professionals can ensure that their teams are aligned, their strategies are clear, and their execution is flawless.

Check out our workshop at https://ci2advisors.com/workshop/ to learn more about how we can help you up your game in communication and drive better results for your organization.

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3 Break-Through Ideas That Will Radically Improve Your Customer Conversations

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Stacey Wber

Managing Partner
Education:

Stacey has deep experience in product management. After managing products and product management teams for 10 years, she joined Pragmatic Institute (formerly Pragmatic Marketing), teaching thousands of product management professionals the functional skills they needed to manage products in a profitable way. In 2018, she started her own company, Soaring Solutions, LLC, providing custom training development and delivery, coaching, and consulting for Product Management & Marketing teams. Stacey also collaborated to create the Quartz Open Framework, Product Growth Leaders, and Market-Driven Business.

Over these 25 years, Stacey repeatedly noticed that understanding the form and function of the job does not necessarily ensure success in product management. Product professionals also need to understand people — how to form authentic relationships quickly, even in a virtual world. They need to know how to connect and understand their teams and their markets, so they can inspire their companies, their teams, and their market’s buyers, users, and influencers. Stacey became a Managing Partner at CI2 Advisors because their Dynamic Relationship ModelTM will help close this gap, elevating the business outcomes and career trajectory of Product Managers and Product Marketing Managers. She’s excited to help you learn, practice, and apply these “soft skills” for greater alignment, productivity, profitability, and pleasure in your job.

The Cost of Miscommunication: Reflecting on its Impact and Opportunities for Improvement

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John Geraci

Founder & Managing Partner
Education:

John had over 40 years of executive leadership before becoming the Founder and CEO of Ci2 Advisors. His prior experiences includes: President at Information Associates, President at BlessingWhite (now GP Strategies), Partner at The Complex Sale, Executive VP at Advent Software, and Managing Partner at Unlimited Connections Consulting. John has also served on the boards of companies like ASM International, TraderTools, and FolioDynamix, as well as being an Advisor to the CEO at SCRA.

When John reflects on his time in executive level leadership, he realizes that effective communication was the leading factor in determining success or failure for business objectives. As the world of work began to change, John knew that communication would be even more difficult to convey effectively, and being about to connect with, understand, and inspire customers would be harder to do than ever – that is why he founded Ci2 Advisors. His passion for this work stems from his belief that when customers feel heard and understood, amazing things can happen within your customer relationships and overall business performance.